So today’s the day we all go digital. Television, they promise us, will never be the same. Is that really true?
Things at our house seemed eerily familiar when I rolled out of bed this morning, stumbled downstairs to pour a cup of coffee, then turned on the small TV in our kitchen. (It’s one of those cool little flat screens that hide under a cabinet, then pop down when you need ‘em. When we had our kitchen remodeled a year or so ago, this was my single reward for being patient while the refrigerator and range were in the hallway for six months. She picked the tile, the floor, the appliances and paint. I got the pop-down TV. Hands down, it’s one of the best purchases I’ve ever made.) Anyhow, a normal signal is what I found when I checked all the sets in our house, including, beyond the kitchen rig, the big, fancy HD television in our family room and even the 12-year-old cable-ready Sanyo I keep on a wall in the garage. (You never know when an important ballgame might be on while you’re doing chores in the garage. It’s astonishing how often it actually happens. Really.) Yep, on all our sets, it was business as usual. So, as far as I could tell, at least first thing this morning, there wasn’t much in this national digital event for my household. We were already getting a nice, clean digital picture. Still are. I guess the much-anticipated crossover was a silent bomb for us.
But hold on a minute. What’s that in the mail? My goodness, it’s our Time-Warner Cable bill. What fine timing!
Turns out the real bombshell was inside today’s bill. Our household was smacked for a total of $166.37 for a month of TWC service. That includes $71.95 for Digital Cable service; $11.50 for HBO; $10.95 for DVR service; $6.95 for HD Plus Tier (whatever that is); $5.90 for two extra movie packages that include Sundance and Encore; and $41.95 for Highspeed Internet Service. Then there were two downloaded movies. I paid $4.99 for an HD version of ‘The Wrestler’ a few weeks back, when my family was away for the weekend. (Mickey Rourke was as good as advertised.) And later my son and I dropped another $3.99 for something called ‘A Plumm Summer,’ which wasn’t bad either. Add $8.19 for taxes and you’ve managed to blow a cool $166.37.
I know, I know: Times have changed. This bill reflects so many more services than I, as a child, could have ever dreamed possible. But on some kind of intrinsic level, it’s still a bill for television service. Yeah, it’s fancy television — high definition television. But television nonetheless. Have we all gone mad?
I keep hearing about the day when all the services I just listed, along with phone service and anything else we might want via digital wiring, will be available via one vendor, one package, at one reasonable cost. Not only has that not happened, it seems to be getting worse. For instance, on top of this ridiculous Time-Warner bill that shows up every month, my wife and I each get a mobile phone bill. Hers is pretty straightforward. But my Verizon Mobile bill is just about as ugly as the TWC debacle. One glance and you’re struck by $11.50 here, $24.95 there, $62.75 over that way. Total: roughly $220 a month. For my mobile phone. Granted, this is a legitimate business expense for me. And it does include a separate Blackberry contract and go-anywhere wireless service for my laptop. Regardless, it makes me choke on my lunch just to look at it.
I’ll go way out on a limb here: I bet my family is wasting money somewhere in those bills. Somewhere, buried in the fine print and outdated packages, there’s a vastly cheaper way to get what we need. But we’ll never find it. And no one who works for Time-Warner or Verizon will ever bother to tell us. Hey, here’s a thought: I wonder if there are people who can sort through such messes for a living? If not, there should be. I suspect there’s a rapidly growing market for those who can cut through all that extraneous wiring. Anything that might simplify those ridiculous bills and save us a little money would be a near-miracle.
In these crazy and difficult times, I think it’d be an admirable way to make a living. Whoever does this sort of thing can start with me. Any takers?